Claude Paquin is constantly redefining the limits of possibility. “Settling for the status quo is not an option,” he says. “I want to do better than the best and continue to grow—and this drives me to push beyond limitations, for my team and our clients.”
The drive to do better has enabled Claude to establish a successful career over the past three decades. He first joined IG Wealth Management in 1986 and today among his IGM Québec responsibilities, he continues to oversee the IG Wealth Management consultant network and the operations for the Québec General Office, which includes more than 300 employees.
Claude is always passionate about uncovering what’s next for IG, and how his multitalented team can continue to create impactful opportunities while creating real value for IG’s high-net-worth clients.
Solving complex problems through expertise and relationships
For Claude, IG’s greatest differentiator is its profound commitment to providing advice to clients. “No other institution is dedicated the same way that we are in providing advice, and the high level of knowledge among our advisors enables them to go places others can’t.”
“There are so many dimensions to financial planning and there is a high level of complexity to creating a holistic plan for every individual,” Claude explains. “As I consider how we scale and continue to evolve our services, I’m strategizing how to do so in a way that’s both personalized and seamless for our clients.”
Advancing the consultants, employee and client experience
To Claude, driving both business growth and successful client outcomes is about looking at every detail of how the client experience is influenced, which includes consultants and employee engagement.
“Culture is our strategy. If you don’t nourish a culture that has people proud to wake up in the morning and be part of your organization, it is extremely difficult to execute a strategy. The teams at IG work collaboratively and champion one another. This has helped us redefine the client experience in the wealth management industry.”